Helpdesk Technician - M/F/NB
⛵ About Us
Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible worldwide while offering private and professional boat owners a way to generate additional income by renting out their boats.Since our launch in 2013, we’ve experienced significant growth and have acquired three companies in three different European countries (Spain, Germany, and France) over the past four years.
In 2022, our growth was boosted by the support of a major investment fund and the world’s largest boating marketplace. To date, we operate in more than 50 countries and 600 destinations. Our diverse team includes 200 employees from 20 different nationalities.
Our headquarters are based in Paris, on a barge moored on the Seine River, and our operations team is located in the vibrant Poblenou district of Barcelona.
Interested? We’d love to welcome you aboard! With a fast-growing company and a great work atmosphere, it’s no surprise we’ve been awarded the “Happy at Work!” badge.
💪 Team
You will join Click&Boat’s Engineering Business Unit, managed by Nicolas (CTO) and made up of around 30 team members.
You’ll be part of the Helpdesk team, led by Louis, and will work closely with your teammate Jason, based in Paris.
You’ll also collaborate daily with all Click&Boat employees.
🚀 Missions
At Click&Boat, the Helpdesk team’s workload follows the seasonal nature of our business. We onboard around 100 new team members during the summer season, leading to two distinct rhythms : high season (April to September) - more support-oriented and low season - more project-focused. Your responsibilities will be divided as follows :
1) Support and System Administration
- Maintain and manage the IT equipment fleet (approx. 250 laptops) ;
- Diagnose, track, and resolve support requests and incidents ;
- Prepare and install hardware/software for systems and network equipment ;
- Ensure endpoint security and data protection ;
- Participate in employee onboarding/offboarding ;
- Provide training and support to team members (primarily in English).
2) System Improvement Projects
- Automate onboarding/offboarding processes ;
- Integrate various tools into our SSO ;
- Automate hardware inventory tracking and ensure compliance ;
- ...and more
As part of your role, you’ll travel to our Paris office once per quarter.
💻 Tech Stack
Windows, macOS, and Linux, Microsoft 365, G Suite, Azure AD
🎉 Why Join Us?
- A variety of tasks with real impact and cross-functional collaboration — a great opportunity to gain versatile experience and evolve into other roles (security, network, etc.) ;
- A highly international environment where English is used daily ;
- A fast-growing, young, and dynamic team ;
- A scale-up mindset: quick decision-making and easy access to top management;
- A shared passion for boating: wakeboarding, paddleboarding, boat trips, and sunny beach lunches are part of our culture 😉;
- Meal vouchers, 5 extra days off, and a free boating license.
📅 Start date: ASAP
📄 Contract type: Permanent (CDI)
🎯 Preferred Experience
- You already have a successful first experience in a similar position ;
- Fluency in both English and French (Spanish is a plus) ;
- Strong knowledge of Windows, macOS, Linux, Microsoft 365, G Suite, and Azure AD ;
- Excellent interpersonal skills and a strong service-oriented mindset ;
- You are organized, detail-oriented, and able to work independently ;
- You’re looking to thrive in a fast-growing, international scale-up? Join us!
- Departement
- IT
- Locations
- Barcelona
- Remote status
- Hybrid
- Contract type
- CDI
Barcelona
About Click&Boat
Click&Boat is the leading European boat rental platform and a fast-growing company. Our main objective is to make boating accessible around the world and to provide private and professional boat owners with additional income from boat rentals.
We have achieved over 100 percent growth annually since our conception in 2013. Not to mention, we have also acquired three companies in three different European countries (France, Germany, and Spain) in only two years. After acquiring Oceans Evasions, Scansail, and Nautal, Click&Boat now has three powerful brands to work with.
This year, we are more equipped than ever to achieve our goal of becoming the number one boat rental service by strengthening our position in Europe. In 2022, our growth has been powered by an incoming major equity fund and the world’s largest boating marketplace. So far, we are opened for business in more than 100 countries and 4000 destinations, and we are going to keep growing!
Have we kept your attention? Well, we are also a buoyant and diverse team of more than 200 employees from 20 different countries. Our headquarter is based in Paris on a barge moored on the Seine River, and we also have a second office in Barcelona!
Our Barcelona office is a 15 minutes walk from the sea in the heart of the Poblenou district, in a modern coworking space in contact with several other flourishing startups, and with a rooftop with a view over the Sagrada Familia.
Sounds good? We’d love for you to join us! With a rapidly growing company and a super work atmosphere; it’s not a coincidence that we have been awarded the “Happy at Work!” badge.