About us

⛵ Join our team!

Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world and to provide private and professional boat owners with additional income from boat rentals.

Since our conception in 2013, we have grown substantially and acquired 3 companies in 3 different European countries (Spain, Germany, and France) these last 4 years. In 2022, our growth has been powered by an incoming major equity fund and the world’s largest boating marketplace.

So far, we have opened for business in more than 50 countries and 600 destinations, and we are also a diverse team of 200 employees from 20 different countries.

Our headquarters are based in Paris on a barge moored on the Seine River, and our operational teams are located in Barcelona, in the vibrant neighborhood of Poblenou.

Sounds good? We’d love for you to join us! With a rapidly growing company and a super work atmosphere; it’s not a coincidence that we have been awarded the “Happy at Work!” badge.

Job description

💪 The Team

You will join Click&Boat’s Customer Care Team, a small and dynamic group dedicated to ensuring smooth communication and problem resolution between boat owners and renters.
The team is made up of one Head of Customer Care, one Team Lead, and three full-time agents, reinforced by a large seasonal team during the high season.

In this role, you will report directly to the Team Lead while working closely with the Head of Customer Care to coordinate trainings, support seasonal agents, and contribute to improving processes and maintaining service quality.

🚀 Your task 

You will join Click&Boat’s Customer Care Team, a central part of our day-to-day operations. Your main mission will be to handle customer interactions efficiently — managing service-related issues, complaints, and claims between boat owners and renters. While your work will focus on resolving tickets and ensuring smooth communication, you will also contribute to maintaining our service quality standards and supporting seasonal team members during the high season.

Operations (80%)

• Serve as the escalation point for complex or high-priority customer inquiries, managing communications via email (80%) and phone (20%).
• Mediate complex disputes between boat owners and tenants, investigating claims between boat owners and renters and negotiating refunds, finding equitable solutions aligned with our general terms and conditions.
• Manage critical cases such as last-minute cancellations, bad renter experiences and boat damage, ensuring smooth resolutions and providing feedback to improve service quality.

Internal process analysis and update (10%)

• Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.
• Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.
• Collaborate with cross-functional teams to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times
• Contribute to seasonal operations by helping prepare training materials, supporting onboarding sessions, and assisting temporary staff during the high season

Coaching and Quality Review (10%)

• During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellence

🎉 Why Join Us?

• Hands-On Learning: Develop expertise across operations, project management, and customer success in a fast-paced, innovative environment.
• Global Exposure: Interact with a diverse team and clientele, honing your problem-solving and communication skills in a multilingual context.
• Scale-Up Culture: Join a rapidly growing company with ambitions to lead the global boat rental market.
• Inspiring Workspaces: Work in vibrant offices like our coworking space in Barcelona’s Poblenou district, just 20 minutes from the beach.
• Extra Perks: training opportunities, lunch vouchers, gym memberships, team events, and more!
  

Start Date: November 2025

Type of contract: VIE

Duration: 12 months (renewable)

💡 Preferred Experience and Skills

We’re seeking motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service.

• Language Skills: Native in French and Fluent in English. Spanish or German are a plus.
• Customer Experience: 1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
• Solution-Oriented: Comfortable handling challenging situations and finding creative resolutions.
• Time Management Skills: Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
• Organized and Flexible: Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
• Process-oriented and methodical: enjoys following structured workflows and continuously improving efficiency in daily operations.
• Queue management mindset: takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved
• Passion for Boating: An interest in boating or a connection to our industry is a bonus!

Ready to make waves with us? Apply now and set sail on an exciting career journey with Click&Boat!